Users have been flooding the BlackBerry Community Support forum with claims that the handset won’t switch on after being left to charge, in a topic aptly titled “Dead Bold 9900″. One user, for example, said: “Same thing happened to my Bold9900 last night, charged overnight, blank screen & pulsing red LED this morning, nothing i’ve tried bring it back to life.”
Research In Motion has now officially confirmed the issue, saying in a statement that a “limited number of customers have reported an issue where their device does not power on”, adding that the firm is “actively working on a software update to resolve this issue.”
This news comes at a bad time for RIM, as reports claim that sales of their BlackBerry 7 line-up have stalled. In a note to investors, RBC Capital Markets analyst Mike Abramsky broke the bad news, saying: “Despite on-time BlackBerry 7 launches, checks are showing slowing domestic sell-through, plus impacts from recent service outages and PlayBook challenges (delayed software, sluggish sell-through)”.
Still, we’re yet to see official sales figures, so we’ll bring you more details when we get them.